Fortis Disability Privacy Policy

1. Who we are

Fortis Disability is a disability benefits advocacy company. We help people apply for and appeal Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) claims. We are a private company and not part of the Social Security Administration (SSA).

2. Information we collect

We collect the following when you use our site, complete our forms, speak with us, or become a client.

• Contact details: name, email address, phone number, mailing address, and state.
• Claim details: age or date of birth, work history, claim status, SSA notices, and, after you hire us Social Security number and other details needed for SSA filings.
• Sensitive Information: details about your medical conditions, treatments, providers, medications, and records you or your providers send us. We call health, claim, and financial details "Sensitive Information."
• Communications: the content of calls, texts, emails, and chats with us.
• Device and usage data: IP address, browser type, pages viewed, links clicked, and referring site.
• Information from others: SSA, state disability agencies, and your medical providers, when you authorize it or when you appoint us as your representative.

3. How we use information

• To answer your request and check whether we are able to help.
• To prepare, file, and track your claim or appeal after you work with us.
• To contact you about your case, including case updates, document requests, and appointment reminders.
• To run, secure, and improve our website and services.
• To send you information about our services, only if you gave consent for marketing.
• To meet legal duties and SSA rules.

4. How we share information

We do not sell your personal information. We do not give it to other companies for their own marketing. We do not send your information to law firms or other companies as leads.

We share information only in these ways:

• With service providers who work for us under contract and act on our instructions, such as hosting, customer management, phone and text messaging, e-signature, document storage, email, security, and analytics providers.
• With SSA, state disability agencies, and your medical providers, when you authorize it and it is needed for your claim.
• With government bodies or others when the law requires it, to answer valid legal requests, or to protect rights and safety.
• If Fortis Disability is bought or merges with another company. We tell you before your information is subject to a different policy.
• With the advertising and analytics tools described in section 7.

5. Sensitive Information

We collect Sensitive Information only if you give it to us or authorize us to get it. We use it only to provide the services you ask for and to meet legal duties. We do not sell it.

6. Calls and texts

Informational messages. If you give us your phone number and ask for help, you agree we will call and text you about your request and your case. This includes case updates, document requests, and appointment reminders. We use automated technology for some messages.

Marketing messages. We send promotional calls or texts only if you give us prior express written consent on our form. Consent is not a condition of getting help from us.

Message frequency varies. Message and data rates apply. Reply STOP to end texts. You also are free to tell us to stop in any reasonable way, including by phone, email, or form. We honor requests within 10 business days.

Mobile information, including opt-in data and consent, is not shared with third parties or affiliates for marketing or promotional purposes, other than providers who send messages for us. Carriers are not liable for delayed or undelivered messages. We keep records of consent for at least five years.

7. Cookies and advertising tools

We use cookies and similar tools to run the site, measure use, and measure our advertising. Our tools include Google Analytics, Google Ads, Meta Pixel, TikTok Pixel. Some state laws treat these tools as sharing personal information for targeted advertising.

You have the right to opt out. Use the Your Privacy Choices link in the footer of every page.

You also are free to control cookies in your browser settings. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

8. Your privacy rights

Depending on your state, you have rights to know and access the information we hold, correct it, delete it, get a copy, opt out of targeted advertising, sale, and sharing, limit our use of Sensitive Information, and appeal a decision. We offer these choices to all US residents. We do not treat you differently for using them.

How to ask: email contact@fortisdisability.com. We match the details you give us to our records to verify your identity. We respond within 45 days.

California: in the past 12 months we collected identifiers, customer records, health and claim information, employment information, and internet activity. We do not sell personal information. Advertising tools described in section 7 might count as sharing, and you have the right to opt out.

Nevada: we do not sell covered information.

Washington, Nevada, and Connecticut: we collect consumer health data only to provide the services you request. You have the right to confirm we collect it, access it, withdraw consent, and ask us to delete it.

9. How long we keep information

We keep case files for up to 5 years after your case closes, then delete or de-identify them. We keep inquiries which do not become cases for up to 5 years. We keep call, text, and consent records for at least five years.

10. Security

We use encryption in transit, access limits, staff training, and review of our providers. No system is fully secure. If a breach affects you, we notify you and regulators as the law requires.

11. Accessibility

If you have trouble reading this policy, email contact@fortisdisability.com and we will give it to you in another format.

12. Links to other sites

Our site links to other sites, such as ssa.gov. Their privacy practices are their own.

13. Contact us

Fortis Disability LLC
Address: 28 Geary St Ste 650 #1672 San Francisco, CA 94108
Email: contact@fortisdisability.com
Phone: 866-448-5216
Hours: Monday–Friday (7am–4pm PST)

Disclosure

Fortis Disability is a private company.